Account Manager
$55,000 - $75,000/yr
You lead the client relationship from signature through renewal. You are the client's primary contact, you run the recurring check-ins, and you keep the founder and the delivery team ahead of what each client needs. You will manage 8 to 12 engagements at a time across brand, web, and marketing work. You report to the founder, who joins pricing and scope decisions and otherwise expects you to run the account. Renewal and expansion of each engagement are the measures of the role.
Responsibilities
- Serve as the primary contact for 8 to 12 active client engagements across brand, web, and marketing work
- Run weekly or biweekly client check-ins and deliver the written recap the same day
- Translate client feedback into prioritized, written briefs for the UX Engineer and Frontend Developer
- Manage scope, timeline, and budget against each statement of work and align the client on any change in scope
- Lead renewal and expansion conversations, with the founder joining for pricing and scope
- Lead scope and commercial conversations with clients directly, including requests beyond the agreed statement of work
Requirements
- 3+ years managing client accounts at an agency, studio, or professional services firm
- A record of owning renewals or account growth that you can speak to in detail
- Fluent in discussing branding, website, and marketing work with clients and with the team delivering it
- Strong, fast writer. The majority of this role is conducted in email and shared documents
- Based in the United States and able to work core hours in a US time zone
Benefits
- Health, dental, and vision insurance
- Paid time off
- Remote-first, with flexible hours around client meetings
- Professional development budget
- Home office stipend